National School of Administration

Building an e-learning platform on public finance for the ENA and the CAGES

Our Solution

The objective:

To address the challenges of the National School of Administration (ENA), Xbit followed an approach built on four key stages: understanding who the users are and what their environment looks like; identifying user problems and selecting the pain points to solve; co-designing innovative solutions directly connected to user expectations; then testing by presenting those solutions to users, so as to challenge our own assumptions

Our approach:

User testing was carried out across the four key stages:

To sharpen our understanding of client needs and of the specifics of each profile, a qualitative research phase was run through a series of interviews, completed by standardised questionnaires — so-called usability scales.
Once the wireframes were validated, a moderated testing phase began in order to confirm the first proposals.

The plus:

After an in-depth study of the existing setup, Xbit's UI/UX team focused on designing and implementing a user experience shaped around the target audience for the training (public finance practitioners and fund administrators).